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Documentation Index

Fetch the complete documentation index at: https://docs.pandabase.io/llms.txt

Use this file to discover all available pages before exploring further.

Stores start out individually owned — tied to the person who signed up and passed KYC. If you’ve registered a company and want the store operated under that entity instead, you can request a conversion. Turnaround is up to 14 business days from a complete submission.

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Start a conversion

Email compliance@pandabase.io with the subject “Convert store to entity — [store ID]” and a one-line request. Don’t attach documents. We reply with a link to a private submission portal scoped to your account. The link is single-use and expires after 7 days.
Don’t email ID, bank details, or ownership documents. The portal is the only supported intake channel.
Submitted documents are stored encrypted in our internal compliance vault. Access is limited, logged, and audited. Documents are deleted after the regulatory retention window expires, where law allows.

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What you’ll upload

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Entity

  • Certificate of incorporation or formation (Companies House extract, K-bis, SIRET, IRS EIN letter, etc.)
  • Operating agreement, bylaws, or shareholder register
  • Proof of registered address (dated within 90 days)
  • Tax ID (EIN, VAT, GSTIN, or local equivalent)

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Ownership

  • For each beneficial owner with ≥25% stake: full legal name, date of birth, residential address, nationality, and government-issued ID
  • Name and role of the primary controller if different from the largest owner

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Bank account

Business bank account in the entity’s legal name. Personal accounts can’t be carried over.
CountryFields
USAccount number, 9-digit ABA routing number, account type
UKAccount number, sort code
EU / EEAIBAN
CanadaAccount number, transit number, institution number
OtherIBAN or local equivalent — SWIFT for international rails

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Process

1

Request

Email compliance with your store ID.
2

Portal link

We send a single-use submission link.
3

Upload

Submit documents through the portal. Save progress if needed.
4

Review

KYB on the entity and every beneficial owner. Follow-ups come through the portal.
5

Convert

Store ownership re-assigned to the entity. Your personal account becomes the controller.
6

Confirmation

Email confirming the new ownership record.

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What changes

BeforeAfter
Store ownerIndividualEntity
Merchant of recordYour nameEntity name
Invoices and receiptsYour nameEntity name
VerificationIndividual KYCKYB + UBO KYC
PayoutsPersonal bank accountBusiness bank account
LoginYour personal accountSame account, now as controller

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What stays the same

  • Store ID, products, orders, customers, balances
  • API tokens, webhook endpoints, paylinks
  • Active subscriptions and renewals
  • Past payout history (new payouts route to the business account from the conversion date)

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First payout after conversion

The new business bank account goes through the standard In Review period and the 7 to 14 day waiting period on the first payout, regardless of prior payout history. This is a compliance requirement.

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Cancelling

You can halt a conversion any time before final approval. After approval, converting back to individual ownership isn’t supported.