Merchant of Record
Pandabase acts as the Merchant of Record (MoR) for all transactions. This means we process payments, handle tax collection, manage disputes, and issue refunds on your behalf. Your customers pay Pandabase — we settle funds to your available balance after deducting fees.Currency
All settlements are in USD. Regardless of where your store or customers are located, your balance and payouts are always in US dollars. When a customer checks out from a supported country, the payment is automatically charged in their local currency. This unlocks region-specific payment methods and provides a familiar checkout experience. Exchange rates are locked at checkout time, and Pandabase handles the conversion — you always receive USD.Final charge amounts may vary slightly due to exchange rate fluctuations between checkout and settlement. Your USD settlement amount is unaffected.
Payment Methods
Customers can pay with:- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- Apple Pay and Google Pay
- iDEAL / Wero (Netherlands)
- SEPA Debit (EU)
- Bancontact (Belgium)
- Multibanco (Portugal)
- MB WAY (Portugal)
- EPS (Austria)
- Przelewy24 (Poland)
- PIX (Brazil)
- Naver Pay (South Korea)
- Kakao Pay (South Korea)
- PAYCO (South Korea)
- Samsung Pay (South Korea)
Fees
| Fee | Amount |
|---|---|
| Platform fee | 5.9% + $0.20 per transaction |
| Payment processing fee | Dynamic on each transaction |
| Dispute fee | $20.00 per dispute |
| Payout fee | $1.50 base + country-specific fees |
There are no monthly fees, setup fees, or hidden charges. You only pay when
you make a sale.
How a payment works
Order is created
On successful payment, an order is created and fulfillment is triggered
automatically (license keys, downloads, webhooks, etc.).
Balance is updated
The sale amount (minus fees) is added to your store’s available balance. You
can request a payout at any time.
Order statuses
| Status | Description |
|---|---|
| PENDING | Payment intent created, waiting for customer |
| PROCESSING | Payment is being processed |
| COMPLETED | Payment succeeded, order fulfilled |
| FAILED | Payment failed (card declined, insufficient funds, etc.) |
| CANCELLED | Payment was cancelled before completion |
| REFUNDED | Order was refunded |
| CHARGEBACK | Customer filed a dispute with their bank |