Update case
Updates a support case, typically to change its status. Requires the CASES_WRITE scope.
PATCH
https://api.pandabase.io/v2/core/stores/{storeId}/cases/{caseId} Authentication
Requires a bearer token (sk_…) or an API key in the header Authorization.
Path parameters
storeId string required (length 12–48)
caseId string required (length 12–48)
Header parameters
idempotency-key string (length 8–32)
Body parameters
priority enum No description.
status enum No description.
Response 200
Default Response
ok enum required (one of true)
data object required No description.
Response 400
Default Response
ok enum required (one of false)
error string required No description.
Response 404
Default Response
ok enum required (one of false)
error string required No description.
Request
curl -X PATCH https://api.pandabase.io/v2/core/stores/:storeId/cases/:caseId \ -H "Content-Type: application/json" \ -d '{"priority":"LOW","status":"AWAITING_CUSTOMER"}'Response
{ "ok": true, "data": { "id": "case_8q1mzj0kxw5h7n4tr3bcfp2v", "subject": "License key not working", "status": "CLOSED", "priority": "NORMAL", "orderId": "ord_p2v8q1mzj0kxw5h7n4tr3bcf", "customerId": "cus_j8h0r1n4tzcbfp2v8q1mzwx5", "lastMessageAt": "2026-05-14T13:00:00.000Z", "lastMessageBy": "CUSTOMER", "unreadCount": 1, "escalated": false, "closedAt": null, "closedBy": null, "createdAt": "2026-05-14T12:55:00.000Z", "updatedAt": "2026-05-14T13:00:00.000Z" }}