Get case

Retrieves a support case by ID. Requires the CASES_READ scope.

GET https://api.pandabase.io/v2/core/stores/{storeId}/cases/{caseId}

Authentication

Requires a bearer token (sk_…) or an API key in the header Authorization.

Path parameters

storeId string required

(length 12–48)

caseId string required

(length 12–48)

Header parameters

idempotency-key string

(length 8–32)

Response `200`

Default Response

ok enum required

(one of true)

data object required

No description.

Response `404`

Default Response

ok enum required

(one of false)

error string required

No description.

Request

curl -X GET https://api.pandabase.io/v2/core/stores/:storeId/cases/:caseId

Response

{  "ok": true,  "data": {    "id": "case_8q1mzj0kxw5h7n4tr3bcfp2v",    "subject": "License key not working",    "status": "OPEN",    "priority": "NORMAL",    "orderId": "ord_p2v8q1mzj0kxw5h7n4tr3bcf",    "customerId": "cus_j8h0r1n4tzcbfp2v8q1mzwx5",    "lastMessageAt": "2026-05-14T13:00:00.000Z",    "lastMessageBy": "CUSTOMER",    "unreadCount": 1,    "escalated": false,    "closedAt": null,    "closedBy": null,    "createdAt": "2026-05-14T12:55:00.000Z",    "updatedAt": "2026-05-14T13:00:00.000Z"  }}