# Payouts (/store/finances/payouts)







Pandabase pays out directly to your bank account. Once your identity is verified and a bank account is added, you can request payouts from your store's available balance.

<img alt="Payouts list view in the merchant dashboard" src="__img0" />

Payouts are processed in batches on **Monday, Wednesday, and Friday**. Requests submitted between batches queue up and go out in the next batch.

<Callout type="info">
  Some payouts are approved immediately. Others are processed in the next
  scheduled batch. Queued requests are processed automatically.
</Callout>

<Mermaid
  chart="flowchart LR
  A[Request payout] --> B[Next batch<br/>Mon, Wed, Fri] --> C[Bank settles<br/>1 to 5 days]"
/>

## Minimum [#minimum]

The minimum payout amount is **$50.00** in all countries.

## Fees [#fees]

Fees are calculated **at the time you request a payout** and depend on your bank's country, currency, and the rails used. Every payout has a $1.50 base fee; non-US destinations also incur cross-border and currency conversion fees.

The exact fee breakdown is shown in the **Request Payout** panel before you confirm — including what you receive, the base fee, and the total deducted from your balance.

<img alt="Request payout panel showing amount, destination bank account, and fee summary" src="__img1" />

## Supported countries [#supported-countries]

Payouts are available everywhere we support stores. Local rails (ACH, SEPA, BECS, FPS, NEFT/IMPS) are used where available; remaining destinations settle over SWIFT.

<Accordions>
  <Accordion title="Supported countries">
    **Americas:** 🇨🇦 Canada, 🇺🇸 United States

    **Europe:** 🇦🇹 Austria, 🇧🇪 Belgium, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇫🇮 Finland, 🇫🇷 France, 🇩🇪 Germany, 🇬🇧 Great Britain, 🇬🇷 Greece, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇳🇱 Netherlands, 🇳🇴 Norway, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇸 Spain, 🇸🇪 Sweden, 🇨🇭 Switzerland, 🇹🇷 Turkiye

    **Asia-Pacific:** 🇦🇺 Australia, 🇭🇰 Hong Kong, 🇮🇳 India, 🇳🇿 New Zealand, 🇵🇭 Philippines, 🇸🇬 Singapore, 🇹🇼 Taiwan, 🇹🇭 Thailand

    **Middle East:** 🇮🇱 Israel, 🇶🇦 Qatar, 🇦🇪 United Arab Emirates

    **Africa:** 🇲🇦 Morocco
  </Accordion>
</Accordions>

## New bank accounts [#new-bank-accounts]

A new bank account enters an **In Review** state for 2 to 3 business days while we verify the details and run compliance checks. You can't request payouts during the review. We'll email you once it's approved.

After approval, your **first payout** has a 7 to 14 day waiting period before settlement, for risk mitigation. This applies to every new bank account, including replacement accounts after you change details.

## Settlement times [#settlement-times]

Subsequent payouts settle within **1 to 5 business days**, depending on your country. Local transfers typically clear in 1 to 2 business days; international wires take 3 to 5.

Settlement times vary. Bank holidays, compliance reviews, and bank processing schedules can delay a payout.

<Callout type="info">
  Individual payout requests may be held for review. You'll receive an email
  with the status of your request.
</Callout>

## Failed or returned payouts [#failed-or-returned-payouts]

If a payout is rejected by your bank (wrong details, closed account, compliance hold on the receiving side), our reconciliation and batch system **automatically returns the funds to your available balance within 15 days**. In some cases it can take up to **30 days**. The funds are returned automatically.

Once the funds are back in your balance, fix the bank details and request a new payout.

## Payout hasn't arrived? [#payout-hasnt-arrived]

Wait at least **5 business days** from when the payout was marked as paid. Banks sometimes hold incoming funds even after the payout shows **Completed** in your Dashboard, and the deposit usually arrives within this window.

If it still hasn't arrived, contact your bank first — they have the most direct view of incoming transfers. Ask them to trace the transfer using these details:

* Trace ID
* Amount
* Date the payment was initiated
* Your bank's name
* Last four digits of your account number

If your bank can't locate the funds, ask them for a written statement confirming this and send it to support with the payout ID. We'll then investigate further with our payout provider.